Last updated: 17 August 2026 · Nevla AI
The short version. There is no subscription to cancel. You buy minutes, and unused minutes are refundable. Minutes you have already spoken through are not, because the cost of transcribing and answering them has already been paid.
Every new account gets 10 minutes free, with no card required and every feature unlocked. Please use them. They exist so you can find out whether Nevla works on your machine, with your headset and your meeting software, before any money changes hands.
If you have bought minutes and not used them, you can ask for a refund within 7 days of the payment. We refund the unused balance in full to the original payment method. Minutes already consumed are deducted at the rate you paid.
Example: you recharge ₹400 for 100 minutes, use 25, and ask for a refund. You are refunded ₹300 for the 75 minutes you did not use.
If Nevla will not run or cannot capture audio on your machine, and our support cannot fix it, we refund everything you have paid, including minutes that were consumed while trying to make it work. Tell us what happened and we will sort it out.
There is no subscription, no monthly charge, and nothing to cancel. Minutes stay on your account until you use them. If you stop using Nevla, you are not charged again.
Email support.nevla@gmail.com from your registered address with your payment reference and what went wrong. We reply within 2 business days. Approved refunds reach your account within 5–7 business days, depending on your bank.
Please contact us before raising a chargeback with your bank — it is slower for you than emailing us, and we would rather just fix the problem.
Nevla AI — support.nevla@gmail.com